Getting Started

Activating From a Trial*
Support service provided by Wanido  Activating your account from a trial is easy! Select Activate Your Account in the top banner.   Complete th...
Fri, 14 Jul, 2023 at 12:54 PM
Uploading Employees During Setup
Support service provided by Wanido  To add employees after setup, click on the People tab at the top of the page when you have logged in as an Administr...
Fri, 14 Jul, 2023 at 12:54 PM
Why Aren't My Employees Receiving Emails from Wanido?
Support service provided by Wanido  If you find that you or your employees are not receiving emails from Wanido, make sure to check the following: ...
Fri, 14 Jul, 2023 at 12:55 PM
Why Can't I See Individual Employee Data (Ex: Survey Responses)?
Support service provided by Wanido  To get the real and honest feedback from employees and build trust to improve the overall well-being of each employe...
Fri, 14 Jul, 2023 at 12:55 PM
How Is Pricing Calculated?
Support service provided by Wanido  Pricing is calculated and charged per invited user. You can choose which employees to offer this solution to. Ho...
Fri, 14 Jul, 2023 at 12:55 PM
How To Avoid Login Issues
Support service provided by Wanido  Wanido uses several domains to help provide services and features to our customers. However, your computer or your o...
Fri, 14 Jul, 2023 at 12:55 PM
How to Activate Two-Factor Authorization
Support service provided by Wanido  Once Two-Factor Authentication has been enabled the following message will be displayed upon your next login.   ...
Fri, 14 Jul, 2023 at 12:56 PM
Comprehensive File Template Instructions
Support service provided by Wanido  See the attached document below for the Comprehensive File Template instructions to see the required fields and acce...
Fri, 14 Jul, 2023 at 12:48 PM
Employee Activated Account But Is Unable to Login
Support service provided by Wanido  If you are showing that an employee's account has been activated, but they are receiving an error message when t...
Fri, 14 Jul, 2023 at 12:56 PM
Employee Orientation Video
Support service provided by Wanido 
Fri, 14 Jul, 2023 at 12:48 PM